Policies

Hotel Policies

Charges & Fees: 

In order to guarantee your reservation on our website or made through our hotel staff, a deposit of the 50% of the amount will be charged to a credit card a least 30 days in advance of the arrival date.

The applicable taxes to our rates are 16% VAT and 2% lodging, which are not included.

Breakfast: 

  • Our all organic gourmet breakfast is complementary for our guests who book directly with us. Additional guests can join for breakfast with additional cost of 400 pesos per person.
  • Breakfast is served from 10:00 a.m. to 11:00 a.m, and requires a reservation the day prior.

Check-in: 

The Check-in time is at 2 pm. We will appreciate if you let us know, via e-mail or phone, the estimate time of your arrival.

The Check-out time is at 12 pm; in case of needing an extended check-out, half room fee will be charged.

Rooms: 

  • Minimum guest age allowed is 14 years old.
  • The rooms are for two persons. No extra persons are allowed per room unless requested in advance. There will be an extra charge.
  • No pets allowed.
  • No Smoking is allowed in the rooms.
  • The Guest recognizes that Casa Delphine will not be responsible for accidents occurred during the guests’ stay.
  • The rooms have valuables that are part of the cultural heritage of the hotel so the guest must cover any damage, theft or loss thereof.
  • Casa Delphine is not responsible for guest valuables that are not deposited in the safes in each room.
  • When booking, you confirm that you know and accept our policies.

Property Cancellation Policy

Reservations can be canceled or modified 14 days prior to arrival with full refund of your deposit. If you cancel after this term, the hotel will charge you the amount of the deposit. In case of no show the day of arrival, the total cost of the stay will be charged.